To Soui Fam

Any questions or concerns about your order, please feel free to email us from our contact page.
We will have our team get back to you asap.

WHAT IS YOUR JEWELRY MADE OF?

Soui Jewelries are made of Sterling Silver and Natural Pearls.(See more in JEWELRY CARE)

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY JEWELRY?

Your order is packed and shipped within 48 hours of your purchase.
Average delivery time for International orders is 5-12 business days from day of shipment.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide. Customs taxes may apply in your country/state depending on where you are located.

HOW MUCH DOES SHIPPING COST?

Free international shipping NO MIN. PURCHASE.

CAN I CANCEL MY ORDER?

All shipped orders can not be cancelled.
However, if you wish to cancel your order, let us know as soon as possible by contacting us via email at service@souistudio.com and we'll do as much as we can.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Your order is packed and shipped within 48 hours of your purchase. Feel free to contact us via email at service@souistudio.com, we will try our best to help you.